Quotes and deposits
Website price ranges are planning estimates. A confirmed quote is provided before service begins. If a deposit is required to reserve a job, the checkout page will show the amount before payment.
Cancellations
You may request cancellation through your customer portal or by contacting us. If a job has not started, we will review any deposit or payment for refund eligibility based on work already performed, non-refundable third-party costs, disposal commitments and the timing of the cancellation. We do not charge an outstanding service balance for a job that is cancelled before service and for which no compensable work or cost has been incurred.
Refunds and corrections
If you believe a payment was duplicated, charged in error or does not match the approved scope, contact us promptly at hello@clutterevictionco.com. We aim to submit approved refunds through the original payment method within two business days after approval when technically available. Your bank or card issuer controls the time it takes for the credit to appear after submission.
Scope changes
If the material, access, weight or volume differs materially from the quote request, we will explain any price change before performing the added work. You may decline the revised scope.